HPChina have been inundated with complaints over the past few days since Monday’s ‘World Consumer Day’ holiday, a holiday made to enforce the rights of unhappy customers to complain and receive fair warranties.
HP’s dissatisfied Chinese customers poured in to local HP after sales offices, after hearing news that the Fair Trade Authority were investigating and also after seeing this video of a rather calm gentleman tearing his HP computer apart as way of protest.
The media has gotten involved to, interviewing various HP reps with hidden cameras to find out what the cause are for all these qualityproblems.
Gizchina News of the week
The result……. COCKROACHES are to blame! While HP admit to some of the problems being quality related, they also say:
“an individuals living conditions have a great effect on the operating lifespan of our computers”
They continue to go on about how fierce the Chinese cockroach can be, and suggest that the rather hardy bug is to blame for overheating, hard-drive and booting problems!
If you can understand Chinese check out the video below, the bit about the cockroaches is at around 3:10. The rest of the video is of various reps trying to deny knowledge of problems that were infact published by HP online, and of unhappy HP customers with wads of repair bills.
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What is more likely to pop a bag of popcorn fastest?
A) campfire
B) microwave
C) HP laptop
I was just reading your (webmaster) comments about the WeFound and wonder if you think this same will apply to HP in the future?
“The WeFound has no obvious Founder branding on it or it’s packaging, which will entice brand aware Chinese buyers well. The average Chinese consumer doesn’t forgive and forget as well as consumers in the West. If something was once bad it will continue to be bad until it gets re-branded. …”
I worked in IT and I was an HP Certified Self Maintainer for the last 4 years before moving to China. I’m having similar issues with my business line NC8230 laptop. I’ve opened and cleaned mine 3 times (careful for those of you considering that) and it still over heats. The fan is fine. It is clearly an issue with the motherboard/mainboard.
Yup, just like Toyota has seen huge drops in demand, HP are going find it difficult to get over this. It’s not just in China it sounds either! I’ll be personally steering clear and advice friends and family to do the same!
As a computer technician in the U.S. I’ve had to work on several HP laptops, mostly the DV6000 series. I don’t speak Chinese, but the examples of crashes they were showing in the news clip involve the GPU (graphics processor unit) overheating. In this model that also shares similar internal designs with other HPs and Compaqs, the GPU and CPU share a heat sink made of copper tubing. This heat sink, which is several inches long, is “cooled” on one end by a single small fan. The heat sink isn’t robust enough and the fan isn’t large enough to cool these powerful processors. It doesn’t matter how often you clean it out. HP should be well aware of the modern GPU’s cooling needs. This is either blatant stupidity or someone at the top not wanting to spend the money to make a quality laptop. If you want a reliable laptop, use an IBM Thinkpad.
Judging by the number of complaints and the way HP (China at least) are dealing with this, It looks as though they’re just trying to make as much money as poss regardless of quality and image.
Funny you should mention the IBM as the laptop side of things in owned by Lenono (a Chinese brand). We have a Lenovo s10 here and its an amazing little comp, would be more than happy to reccomend to anyone!