LeTV are doing everything right in my mind. They have launched 3 great phones, they are selling phones without iffy marketing tactics and I have just experienced the best customer service so far.
Last week I wrote how I had had issues with the WIFI on my LeTV Le1 after the most recent stable update. I was able to later fix the problem by installing an official beta ROM, but today I received an email from LeTV head office.
In the past when we have received emails from companies in response to an article pointing out faults or problems, the email generally contains information how we ‘misunderstood” or “don’t get their marketing” but we didn’t get this from LeTV.
Instead the email asked me some questions about the condition of the phone, when it stopped working, and if I can recreate the problem on video for them so they could try and trouble shoot the issue.
I hope every other smartphone maker out there are taking notes! This is what customer service should be all about, actually trying to help the consumer, not denying problems exist.
So once again LeTV you have impressed me! Your phones are great, your marketing sound and your customer service is amazing! No wonder they sold 1 million phones in only 3 months, how long did it take OnePlus to reach the same milestone?
Good to know 😉 I can foresee a healthy long relationship with LeTV smartphones and i. haha
Now if someone could show them how a micoSD works….
They remind me of the Nexus line, all is great except there is no way in hell i can buy one.
Looking forward to their next hardware , the bike from a few days ago wasn’t all that cool. Not that cheap (you can buy a Niu N1 scooter for those prices) and the smart features feel a bit over the top, do we really need all that?
I am thinking about Vowney and letv pro
Hmmm Elephone or LeTV……
Any would be better than my Nokia N95 😀
go for Letv man… elephone don’t have build quality like letv
Actually, they didn’t have ANY phone bug free (software AND hardware speaking ;)).
Simply put: there is no competition (and no doubts) between them xD
If your question was about: MX5 and Le1 – that would make me hesitate for a looong while, but comparing LeTV to Elephone is just not fair. For Elephone of course – it’s not their league.
should be easy! XD damn elephone trying to win people over with the vowney. will be the same dumppile like the rest of their phones…
Nice! LeTV LeMax soon at GizShop? 😀
Not sure about that, still haven’t got mine from customs yet 🙁
Damn! WTF?
They will “call back” …..
Umm, doesn’t sound good 🙁 Customs are more direct most of the time: you pay the taxes or GTFO…
Do we know if both letv with snapdragon cipset are facing the same heating issue like the others?
Ewww…. OnePlus warranty are sucks big time even thou my country are on of the list.
This is huge because like you pointed out just about every other email exchange I have had with companies has been them playing the blame game. Meizu and Xiaomi were the only two so far that have been actually helpful to me. LeTV could end up winning me over too.
But if they sold so many phones, why there is no LeTv community?
If only they had a microSD slot, supported LTE 800MHz and had a 5″ model. They would make a huge success in Europe.
Amen!
Amen!
Andi if you get in touch with them please make sure to ask for this 🙂
I completely agree. I definitely would’ve bought one of their phones if it had MicroSD
Hi, Andi. That’s a great customer experience from LeTV. No sure if you’ve seen but I’ve reviewed both Le 1 and Le 1 Pro and have made a comparison video as well. Anyway, I was curious, do you have the issue on the Le 1 when the 4k footage cannot be played back on the computer? I’ve re-tested it a few times after software updates and have no idea what this is happening. Do you have the same issue? Thanks.
Lol lemme check just received the one for test
Hi LINUS
Everyone , MEET Linus from Gizmo china
SAY HI EVERYONE 😀
Holy Sh!t… We have a web celebrity among us 😀
i hope this ironic…
It was. Thank you for noticing it 🙂
It was. Thank you for noticing it 🙂
hahaha 😀 you can say Linus from TechLineHD as well 🙂
sorry , i was not aware of that 😀
what is TechLineHD ??
that is my own Youtube channel. You may search on youtube by this name, I don’t want to hijack the comments section by advertising it 🙂 ohh, I just did that
hahaha … funny is a plus point …
Haha yeah
Haha yeah
hahaha … funny is a plus point …
sorry , i was not aware of that 😀
what is TechLineHD ??
hahaha 😀 you can say Linus from TechLineHD as well 🙂
I’m not Andi but I have a LeTV and a computer, so I can give my experience. I actually saw your concern in your review video, so I tried it myself. I was able to play back the video I took with VLC, but not at full speed. I think my computer was unable to handle the video in real time. When I slowed down the video to half speed, it played fine. I tried to export the video and to downsample it, but couldn’t make it work. Have you tried with VLC?
Yes, I tried with VLC on MacBook. Usually it plays every video format. Also, I tried with 3 other apps, same result.
Could try MediaInfo and see what it says about the file, https://mediaarea.net/en/MediaInfo
Yes, I tried with VLC on MacBook. Usually it plays every video format. Also, I tried with 3 other apps, same result.
Can you upload somewhere an archive with a sample video in question? I could try to playback it on my computer(i5 5th gen) and smartphone(SD810).
Can you upload somewhere an archive with a sample video in question? I could try to playback it on my computer(i5 5th gen) and smartphone(SD810).
well thats wonderful !
take note(s) Doogee and Elephone !
those two need to takes notes on many more concerns… 😉
Andi, can you see if you can review the pro and max versions, will be very interesting to see what they are like.
Andi, can you see if you can review the pro and max versions, will be very interesting to see what they are like.
And any contact on their support?
Because I have a problem with 3.5mm jack. When I put my headphones – shure, apple, koss porta pro and handsfree – every play only right headphone, but I Turn the plug about ninety degrees, everything is all right 🙁
And any contact on their support?
Because I have a problem with 3.5mm jack. When I put my headphones – shure, apple, koss porta pro and handsfree – every play only right headphone, but I Turn the plug about ninety degrees, everything is all right 🙁
My letv Max
ir isnt works
Hey Andy, can you ask them to add a way to assign differents ringtones to the sims?