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Vernee is offering limited 2-year warranty

Karel BalacApril 25, 2016

Chinese newcomer brand Vernee is really taking it seriously and planning to launch three models just in the first half of 2016. Two of them are well documented already (Thor and Apollo), but the third remains to be a mystery. If we are not counting the Apollo Lite model of course…

Presales for Thor are already under way and the first shipments are expected at the end of April. And the company has just announced a welcome bonus for the customers in form of a limited 2-year warranty, which is extremely rare with Chinese products.

It’s aimed mainly at the international customers and with the Vernee Thor coming officially to the global markets in May. Let’s take a look at a map showing the eligible countries for the program and the respective service centers.

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It needs to be said though, that the warranty is limited so only the first year is covering all the warranty repairs fully for free. But still it’s a step in the right direction for Vernee and the 2-year warranty offer with international service centers can convince quite some undecided buyers.

And one more reminder in the end, if you are a registered member at the Vernee forums, you can try participating in the Thor giveaway event. All the details for it available here.

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About the author

Karel Balac
Working in IT since 2003. Chinese phone enthusiast in the last few years.

VMortens
April 25, 2016
This is one serious approach to the western world markets. I’m impressed – very interesting new company (well, new brand). Will be watching them curiously.
Tonyle
April 25, 2016
i prefer to trust the amount of Thor pre-orders rather than announced 120,000 of Ulefone Vienna.
- Matthéo
  May 20, 2016

Inti Energia
April 25, 2016
What is the second year of the warranty covering? Everything but you have to pay for it? Oh well, I suppose if a phone makes it through a year of use without problems the second year probably doesn´t mean much,
- VMortens
  April 25, 2016
  This second year is exactly what EU laws offer: Germans word is exactly as mentioned above “Gewährleistung”, there’s special word for that in my native lingo too. Can’t find the English word for that, even though I know this regime is valid for whole EU.
  It’s the alternative to producers warranty way of getting your customer rights under EU laws.

VMortens
April 25, 2016
This is one serious approach to the western world markets. I’m impressed – very interesting new company (well, new brand). Will be watching them curiously.
Liisess
April 25, 2016
i prefer to trust the amount of Thor pre-orders rather than announced 120,000 of Ulefone Vienna.
- Matthéo
  May 20, 2016

tauerman
April 25, 2016
So basically they give 1 year of warranty (issued by the manufacturer)
But in Germany they also have to give warranty for two years (required by law).
I don’t know how to describe it better since the words in English are the same in both cases
In German it would be like this:
1 year “Garantie” offered by the manufacturer
2 years mandatory “Gewährleistung” required by law.
- VMortens
  April 25, 2016
  Looks like they will be outsourcing it to local services – just as many of them do.

Anthony Mendenhall
April 25, 2016
I’m glad that they have support for the US, chinaphones are pretty hard to get here.
I hope their phones are easier to get ahold of in the states as I’m extremely interested.
- Chico Migraña
  April 25, 2016
  - Anthony Mendenhall
    April 25, 2016
    It gets Band 4, which is 4G for T Mobile.
    Not sure if it has Band 12
- Karly Johnston
  April 26, 2016
Inti Energia
April 25, 2016
What is the second year of the warranty covering? Everything but you have to pay for it? Oh well, I suppose if a phone makes it through a year of use without problems the second year probably doesn´t mean much,
- VMortens
  April 25, 2016
  This second year is exactly what EU laws offer: Germans word is exactly as mentioned above “Gewährleistung”, there’s special word for that in my native lingo too. Can’t find the English word for that, even though I know this regime is valid for whole EU.
  It’s the alternative to producers warranty way of getting your customer rights under EU laws.

tauerman
April 25, 2016
So basically they give 1 year of warranty (issued by the manufacturer)
But in Germany they also have to give warranty for two years (required by law).
I don’t know how to describe it better since the words in English are the same in both cases
In German it would be like this:
1 year “Garantie” offered by the manufacturer
2 years mandatory “Gewährleistung” required by law.
But I am not exactly sure if they have to give 2 years of warranty, since they don’t have a branch in Germany.
- VMortens
  April 25, 2016
  Looks like they will be outsourcing it to local services – just as many of them do.

E8hffff
April 25, 2016
- tauerman
  April 25, 2016
Anthony Mendenhall
April 25, 2016
I’m glad that they have support for the US, chinaphones are pretty hard to get here.
I hope their phones are easier to get ahold of in the states as I’m extremely interested.
- Ricardo A.
  April 25, 2016
  What about bands supported in USA, I don’t see any information about that
- Anthony Mendenhall
  April 25, 2016
  It gets Band 4, which is 4G for T Mobile.
  Not sure if it has Band 12
- Karly Johnston
  April 26, 2016
  Getting the phones is easy, getting an honored warranty is impossible.

jimberkas
April 25, 2016
waiting for balcobombers review
jimberkas
April 25, 2016
this is pretty great news. i’m pretty interested in this phone as well as the apollo lite, the zuk z2 and the alcatel idol 4
E8hffff
April 25, 2016
- tauerman
  April 26, 2016