Nearly 10 days overdue for shipping and no response from OnePlus, I’m thinking maybe I should cancel my order, what about you?
As I pointed out in this article, one of the reasons I chose to buy the OnePlus 3 was to test out the customer service and see what the buying process is like without the invite system in place. It turns out its not that great at all.
I managed to get on the OnePlus site on the day of launch and ordered the phone the very minute they were put on sale, but off the bat things didn’t go smoothly.
First of all my order was shown as unpaid in the OnePlus system despite the money being taken from my bank account. I wasn’t worried though and put this down to high demand and finally the order was shown as paid (a few hours later).
According to OnePlus my phone would be shipped on the 19th of June and I could look forward to getting my hands on the phone by the 23rd. The 19th came and went with no change to my order status so I contacted OnePlus via their ‘support ticket’ system.
Gizchina News of the week
The answer I received wasn’t very clear, but basically Blair from OnePlus said the issue with my order was a system problem which stopped updates from showing. She promised that the issue was being seen too and I could expect shipping between 5-9 days…..
5 days later my phone hadn’t shipped so I contacted Blair again, but this time no answer. It is now almost 10 days since I placed my order and OnePlus support hasn’t been in touch again except for sending a $10 voucher to spend in their store..
Apparently I’m not the only one waiting for my order and the issue is effecting other customers across Europe too.
So what are other customers doing? Are you planning to continue waiting for your OnePlus 3 phones, or are you (like me) considering canceling your order?
Agggh, I’ve been waiting for your review Andi before I properly make my mind up about purchasing a OnePlus 3…
Proper cr@p to hear the troubles you’ve had getting one through the official process… Doesn’t give much hope to people like myself that haven’t even ordered one yet does it…
If the review of the Zuk Z2 Pro is any indication you may be waiting a long time once he does get the phone….
Or Xiaomi Mi Max.
I’m waiting like forever, Lenovo Vibe X3 also took long time.
This site used to be a lot better with reviews, but these past 6 months they have been very slow.
Try Gizmo
Thats who I go to for reviews now and Android Headlines both are much better.
They seem to be a day ahead of GizChina.
Seem is like gizchina is a one man show.
More than a day lol.
Andi, did you check on the Forum? there were announcements concerning UK/Ireland customers waiting for their phone… Should be sorted out soon, it seems…
lol X_x
score display , camera and shipping = 0,0 and cancel the order , save money 🙂
Have you ordered in the UK? There is an official post on the forums regarding the UK shipment.
I for one ordered 20 minutes into the Loop on the 14th and received it on the 17th. So it was really fast. I din’t order any accessoires though!
I sent mine back yesterday:D
Why?
As suspected, the battery life wasn’t good enough for me. It’s a nice device tho:)
That’s surprising. I’m quite happy with the battery life – almost surprised.
It depends what kind of battery life you’re used to. I’m used to 7h+ sot;P
Mine lasts about 36 hours… Location, data, wifi always on.. Use it for mails, reading, messaging, screen shopping (browsing Amazon without buying anything … Window shopping on phone)… And when battery hits 18%. … Charge it for 15 mins and the battery is at 50-60%.
Came from a galaxy s2 so camera in comparison, is awesome. 3 of my colleagues got a oneplus 3 after playing around with mine. Btw, ordered a Le 2 for the better half. ??
woaho…. Yash replying to this means something 😀
i wonder if Yash ordered an OP3 too 😀 ?
OnePlus sent us one. Not sure if you read this yet: https://www.gizchina.com/2016/06/17/one-day-oneplus-3-benchmarks/
sowwy … i din’t read it
I had a feeling this would happen when they announced the end of the invite system (which was a good thing from a PR standpoint). This is why other brands hold flash sales, availability is usually very limited when a new phone launches.
I am currently mostly happy with my Nextbit Robin (except the camera) so I can wait a few months till I get either this, P9 or the Zuk Z2 Pro.
except the camera and except the bezels ?
Bezels don’t bother me especially when they house two excellent front facing speakers.
boy , you have a tendency to blow money … don’t you ?!
who in the good world would buy a Robin when MUCH better phones with LESS PRICE and LOADS BETTER SPECS are available.
i know there are no plans for a Balco Jr. atm , BUT keep some cash aside just incase 🙂 ?
Specs aren’t everything. The Robin is more than powerful enough for what I use it for and it runs a near stock experience. It also has the best design IMO and excellent front facing speakers. I also bought it from a friend who won it in a contest and already had one (i only paid $100 for it). I will be buying at least 2 more phones this year though.
I have a full retirement fund for the future lol.
good to know 😉
And the thing that really attracted me to them is the customer service/support. You can root your phone, load a custom rom (like Cyanogen) and you are still covered under warranty. People that are having issues are getting their phones fixed or replaced no questions asked. And they are one of the first non Nexus phones to be running the latest Android security update that was released in June.
But not a very durable phone though as tested by Jerry rig everything. While all of oneplus phones pass the durability test with flying colors. I personally wouldn’t pay for easy to break phones.
I have had it for a month and haven’t had a single issue with it’s durability. It’s survived a few drops and doesn’t even have a scratch on it.
Plus the Robin has integrated an innovative cloud system.
Retirement funds are good. I should get one too.
Hey, what about the Vernee you have? Do you recommend for a gift? It’s the camera average or bad?
I already gave mine away as a graduation gift for a relative. But overall I would recommend it, it’s a typical budget phone, camera was slightly above average, software was clean and really had no issues. I had a few minor issues but they were mostly fixed with the second update. The only real issue the phone still has is terrible GPS.
It is crappiest phone.. What you all see on this?
Honor V8 all the way
What in your mind makes the OP3 crap and the Honor V8 much better?
Better screen ips 2k better whites
Better design
Dual cam
Aviable
Better OS fast
Sd card
And better battery
Better screen ips 2k better whites – ok
Better design – no
Dual cam – both shame cam
Aviable…lol
Better OS fast – no
Sd card – …..
And better battery …. no
One plus copied rear cam design from mate 7 dual cam isn’t same it has advantage over one cam…
Available and lol? U don’t know what aliexpress is or ebay?
Ive seen p9 and p9 plus and os is pretty fast and smooth..
Sd card and dots? It can handle 256GB and not good??
Battery no? It has 3600 and one plus only 3000
Dual cam can have advantages over one cam or it can be nothing more than a gimmick, it all depends on how it is implemented and the sensors/lens that is used. Simply having dual cam doesn’t guarantee a better camera. The P9 has a very good camera but it is still bested by phones like the Galaxy S7 and Nexus 6P which only have a single lens. EMUI which runs on Huawei is a good feature packed ROM but it isn’t faster than the rom OP uses which is very close to stock.
When comparing batteries you have to look at the whole phone not just the mAh number.
It doesn’t matter smartphon like smartphon
op3 design htc10.
about camera p9 / p9 plus / honor v8 … better than op3 ok, but not better than g5 or galaxy s7
about battery huawei p9 = horrible, i have mate 8, 4000mah and drain super fast.
https://youtu.be/iyf3Zcu1voc
lg g5 with 2800mah get better performance battery
that Available spelling tho…
yes im nazi.
😀
Better Screen – maybe, remains to be seen
Better Design – subjective, they are both good IMO.
Dual Cam – doesn’t guarantee a better camera
Available – both are currently available for around the same price
Better OS – subjective
SD Card – that is a positive for those that use them
Better battery – The battery is bigger on paper, but it also has to power a 5.7 inch 2K display and dual cameras as well as a less efficient HiSilicon Kirin SoC. The advantage it has on paper is lost.
No u can choose non 2k screen with same batt capacity 😉
That still doesn’t matter it is still a larger display with dual cameras and a much more feature rich UI. The battery life will be very similar between the two. mAh isn’t everything when it comes to battery life. You have to look at the whole phone. Like with cameras MP number isn’t everything.
Bought the non 2K for the wife and she’s happy with it. Originally bought the Redmi Note 3 for her but she didn’t like the camera.
Better screen… LOOOL SAMOLED FTW! And I mean each friggin’ time!
What? U idot amoled is crappier than neo ips.. Ips ALWAYS had better whites! Open eyes.. 🙂
Flagged as excessive language.
This tells me what kind of a (low) person you are.
Learn to lead a constructive discussion, else — buzz off.
Someone said — Don’t argue with an idiot cause he will drag you to his (low) level and beat you with more experience.
I think this is in this case perfectly suitable.
Low 😀
come oon don be grumpy child.. 😉
cancel it Andi bloke AND go for Nubia Z11 , which is much better !
also , try 6.0 Inch of Qiku Phone with SD 820 which may have been launched in mid june !
How do you know it’s a much better phone when it’s not even purchaseable?
A quick comparison would tell ZTE Nubia Z11 is way more expensive, prolly without international warranty, no band 20.
Exactly! I hear the same comments on multiple phones that are yet to be released.
its nubia bro … they almost never disappoint.
i admit , their prices lean on brand name more than the Bill of Materials BUT they have the best cams and overall phone is sublime (read the reviews of previous nubia flagships from Andi)
I ordered a OnePlus 3 on the 14th, at 17:45, on the VR Loop, so 15 minutes after the launch and paid for priority mail.
While I ordered the product, the estimated date of shipping was the 17 of June.
I still haven’t got my phone nor a tracking number.
I’ve been contacting the Live Chat and opened two support Tickets with no reliable answer.
Searching my order number on DHL website I can see that they don’t even have the package yet to be sent.
I opened a PayPal dispute, let’s see how this goes, but I’m thinking of canceling my order…
people thought that no invite system meant anything.. it doesnt all that matters and all that will ever matter is how much phones are produced, supply and demand that will never change
Yup the problem is a lot of these companies wait for component prices to drop a bit before they actually mass produce them. Nearly every company does it.
NO shipping issues here in Germany. And I am not talking only about me but also about 3 of my friends who bought it too.
I bough it on 15.06, expected delivery was 23.06, actual delivery was 17.06!
My second friend bought it also on 15.06, same delivery and same actual delivery 17.06.
The third one bought it on the 23.06 and delivered today.
Fourth — the same, received theirs also today.
Seems to be UK/Ireland specific problem…. maybe due to the Brexit ? LOL.
EDIT: Just to add — this all was without express shipping!
This was honestly the FASTEST online buy/delivery we all have had yet (except going maybe directly to a shop).
Have you paid some extra fees for taxes/customs? Or just the price, which is stated on the website (from 439 euro)?
No problem in india!! Ordered 1 day after launch and got it delivered in 2 days 😀
Excellent phone for the price u pay!! No doubt whatsoever!!
Some people here in Chile already have the phone, I’m talking about the end of the world so maybe it’s just a problem with Europe or your ticket.
But I lose hope with them since 1+1 I won’t pay +50% just to have a phone that is not that good.
I know a few in the US that have it as well.
Also from the UK, ordered on the 16th and was promised dispatch on or before 25th but it never happened. Cancelled my order and used the $20 voucher to reorder the phone with expedited delivery haha. Let’s see if they will meet the new order’s delivery time – they quoted 04/07/16 dispatch and 09/07/16 delivery now.
I’m in Australia and so ordered from the Hong Kong section of the OP site and will use Borderlinx to forward on. I ordered yesterday and it shipped in less than 24 hours.
Actually, it shipped in around 12 hours. Cancel your order and order from HK.
Total differend experience for me… I ordered the OP3 on the 17th and got the phone on the 21st…. High speed delivery (without express). I must say the phone is awesome… your set backs will be gone when you receive it!
maybe you should cancel it and order from this shop, they have it in stock and ship within 48 hours: http://shop.gizchina.com/oneplus/oneplus-3-64gb-rom-smartphone-829.html 😉
That’s what I have now done 😀
Same problem here (Spain).I got my phone yesterday….bought it last 14th….15 days later… Like me, there are lot of people in the same situation (we are talking in an Spanish forum)
Everybody bought it 3 and 4 days later already have the phone at home…
No, because I would never buy that piece of crap. OPO is a shit company that did one good phone the One+ 1 everything else is total crap.
At this point it might be better to wait for the Lenovo Phab 2 Pro Tango phone.
BTW, noticed at Marina Bay Sands today that the casino is infringing on OnePlus’ trademark! (see below)