Anyone else thinking to cancel their OnePlus 3 order?

Nearly 10 days overdue for shipping and no response from OnePlus, I’m thinking maybe I should cancel my order, what about you?

As I pointed out in this article, one of the reasons I chose to buy the OnePlus 3 was to test out the customer service and see what the buying process is like without the invite system in place. It turns out its not that great at all.

I managed to get on the OnePlus site on the day of launch and ordered the phone the very minute they were put on sale, but off the bat things didn’t go smoothly.

First of all my order was shown as unpaid in the OnePlus system despite the money being taken from my bank account. I wasn’t worried though and put this down to high demand and finally the order was shown as paid (a few hours later).

According to OnePlus my phone would be shipped on the 19th of June and I could look forward to getting my hands on the phone by the 23rd. The 19th came and went with no change to my order status so I contacted OnePlus via their ‘support ticket’ system.

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The answer I received wasn’t very clear, but basically Blair from OnePlus said the issue with my order was a system problem which stopped updates from showing. She promised that the issue was being seen too and I could expect shipping between 5-9 days…..

5 days later my phone hadn’t shipped so I contacted Blair again, but this time no answer. It is now almost 10 days since I placed my order and OnePlus support hasn’t been in touch again except for sending a $10 voucher to spend in their store..

Apparently I’m not the only one waiting for my order and the issue is effecting other customers across Europe too.

So what are other customers doing? Are you planning to continue waiting for your OnePlus 3 phones, or are you (like me) considering canceling your order?

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About the author
Andi

Adam Irvine
June 28, 2016
Agggh, I’ve been waiting for your review Andi before I properly make my mind up about purchasing a OnePlus 3…
Proper cr@p to hear the troubles you’ve had getting one through the official process… Doesn’t give much hope to people like myself that haven’t even ordered one yet does it…
- balcobomber25
  June 28, 2016
  If the review of the Zuk Z2 Pro is any indication you may be waiting a long time once he does get the phone….
  - Nam Dang
    June 28, 2016
    - balcobomber25
      June 28, 2016
      This site used to be a lot better with reviews, but these past 6 months they have been very slow.
      - Ionut Johnny
        June 28, 2016
        Thats who I go to for reviews now and Android Headlines both are much better.
        King
        June 29, 2016
        They seem to be a day ahead of GizChina.
        
        bro-reac
        June 29, 2016
        Seem is like gizchina is a one man show.
        balcobomber25
        June 29, 2016
        More than a day lol.
pa5t1s
June 28, 2016
Andi, did you check on the Forum? there were announcements concerning UK/Ireland customers waiting for their phone… Should be sorted out soon, it seems…
xi7
June 28, 2016
score display , camera and shipping = 0,0 and cancel the order , save money 🙂

mopsert
June 28, 2016
Have you ordered in the UK? There is an official post on the forums regarding the UK shipment.
I for one ordered 20 minutes into the Loop on the 14th and received it on the 17th. So it was really fast. I din’t order any accessoires though!
- - - - Muhammad Yasir
        June 29, 2016

balcobomber25
June 28, 2016
I had a feeling this would happen when they announced the end of the invite system (which was a good thing from a PR standpoint). This is why other brands hold flash sales, availability is usually very limited when a new phone launches.
I am currently mostly happy with my Nextbit Robin (except the camera) so I can wait a few months till I get either this, P9 or the Zuk Z2 Pro.
- xi7
  June 28, 2016
  - balcobomber25
    June 28, 2016
- Muhammad Yasir
  June 28, 2016
  boy , you have a tendency to blow money … don’t you ?!
  who in the good world would buy a Robin when MUCH better phones with LESS PRICE and LOADS BETTER SPECS are available.
  i know there are no plans for a Balco Jr. atm , BUT keep some cash aside just incase 🙂 ?
  - balcobomber25
    June 28, 2016
    Specs aren’t everything. The Robin is more than powerful enough for what I use it for and it runs a near stock experience. It also has the best design IMO and excellent front facing speakers. I also bought it from a friend who won it in a contest and already had one (i only paid $100 for it). I will be buying at least 2 more phones this year though.
    I have a full retirement fund for the future lol.
    - Muhammad Yasir
      June 28, 2016
      - balcobomber25
        June 28, 2016
        And the thing that really attracted me to them is the customer service/support. You can root your phone, load a custom rom (like Cyanogen) and you are still covered under warranty. People that are having issues are getting their phones fixed or replaced no questions asked. And they are one of the first non Nexus phones to be running the latest Android security update that was released in June.
        Danny H.
        June 29, 2016
        But not a very durable phone though as tested by Jerry rig everything. While all of oneplus phones pass the durability test with flying colors. I personally wouldn’t pay for easy to break phones.
        balcobomber25
        June 29, 2016
        I have had it for a month and haven’t had a single issue with it’s durability. It’s survived a few drops and doesn’t even have a scratch on it.
    - Nam Dang
      June 28, 2016
      Plus the Robin has integrated an innovative cloud system.
    - King
      June 29, 2016
      Retirement funds are good. I should get one too.
- Ricardo Alonso
  June 28, 2016
  Hey, what about the Vernee you have? Do you recommend for a gift? It’s the camera average or bad?
  - balcobomber25
    June 28, 2016
    I already gave mine away as a graduation gift for a relative. But overall I would recommend it, it’s a typical budget phone, camera was slightly above average, software was clean and really had no issues. I had a few minor issues but they were mostly fixed with the second update. The only real issue the phone still has is terrible GPS.

PhoneFix
June 28, 2016
- balcobomber25
  June 28, 2016
  - PhoneFix
    June 28, 2016
    Better screen ips 2k better whites
    Better design
    Dual cam
    Aviable
    Better OS fast
    Sd card
    And better battery
    - xi7
      June 28, 2016
      Better screen ips 2k better whites – ok
      Better design – no
      Dual cam – both shame cam
      Aviable…lol
      Better OS fast – no
      Sd card – …..
      And better battery …. no
      - PhoneFix
        June 28, 2016
        One plus copied rear cam design from mate 7 dual cam isn’t same it has advantage over one cam…
        Available and lol? U don’t know what aliexpress is or ebay?
        Ive seen p9 and p9 plus and os is pretty fast and smooth..
        Sd card and dots? It can handle 256GB and not good??
        Battery no? It has 3600 and one plus only 3000
        
        balcobomber25
        June 28, 2016
        Dual cam can have advantages over one cam or it can be nothing more than a gimmick, it all depends on how it is implemented and the sensors/lens that is used. Simply having dual cam doesn’t guarantee a better camera. The P9 has a very good camera but it is still bested by phones like the Galaxy S7 and Nexus 6P which only have a single lens. EMUI which runs on Huawei is a good feature packed ROM but it isn’t faster than the rom OP uses which is very close to stock.
        When comparing batteries you have to look at the whole phone not just the mAh number.
        PhoneFix
        June 28, 2016
        It doesn’t matter smartphon like smartphon
        xi7
        June 28, 2016
        op3 design htc10.
        about camera p9 / p9 plus / honor v8 … better than op3 ok, but not better than g5 or galaxy s7
        about battery huawei p9 = horrible, i have mate 8, 4000mah and drain super fast.
        lg g5 with 2800mah get better performance battery
    - Muhammad Yasir
      June 28, 2016
    - balcobomber25
      June 28, 2016
      Better Screen – maybe, remains to be seen
      Better Design – subjective, they are both good IMO.
      Dual Cam – doesn’t guarantee a better camera
      Available – both are currently available for around the same price
      Better OS – subjective
      SD Card – that is a positive for those that use them
      Better battery – The battery is bigger on paper, but it also has to power a 5.7 inch 2K display and dual cameras as well as a less efficient HiSilicon Kirin SoC. The advantage it has on paper is lost.
      - PhoneFix
        June 28, 2016
        balcobomber25
        June 28, 2016
        That still doesn’t matter it is still a larger display with dual cameras and a much more feature rich UI. The battery life will be very similar between the two. mAh isn’t everything when it comes to battery life. You have to look at the whole phone. Like with cameras MP number isn’t everything.
        Freeje
        June 28, 2016
        Bought the non 2K for the wife and she’s happy with it. Originally bought the Redmi Note 3 for her but she didn’t like the camera.
    - SoniC
      June 28, 2016
      - PhoneFix
        June 28, 2016
        What? U idot amoled is crappier than neo ips.. Ips ALWAYS had better whites! Open eyes.. 🙂
        
        SoniC
        June 28, 2016
        Flagged as excessive language.
        This tells me what kind of a (low) person you are.
        Learn to lead a constructive discussion, else — buzz off.
        Someone said — Don’t argue with an idiot cause he will drag you to his (low) level and beat you with more experience.
        I think this is in this case perfectly suitable.
        PhoneFix
        June 28, 2016
        Low 😀
        come oon don be grumpy child.. 😉
Muhammad Yasir
June 28, 2016
cancel it Andi bloke AND go for Nubia Z11 , which is much better !
also , try 6.0 Inch of Qiku Phone with SD 820 which may have been launched in mid june !
- Nam Dang
  June 28, 2016
  How do you know it’s a much better phone when it’s not even purchaseable?
  A quick comparison would tell ZTE Nubia Z11 is way more expensive, prolly without international warranty, no band 20.
  - balcobomber25
    June 28, 2016
    Exactly! I hear the same comments on multiple phones that are yet to be released.
  - Muhammad Yasir
    June 29, 2016
    its nubia bro … they almost never disappoint.
    i admit , their prices lean on brand name more than the Bill of Materials BUT they have the best cams and overall phone is sublime (read the reviews of previous nubia flagships from Andi)

Ivo Carvalho
June 28, 2016
I ordered a OnePlus 3 on the 14th, at 17:45, on the VR Loop, so 15 minutes after the launch and paid for priority mail.
While I ordered the product, the estimated date of shipping was the 17 of June.
I still haven’t got my phone nor a tracking number.
I’ve been contacting the Live Chat and opened two support Tickets with no reliable answer.
Searching my order number on DHL website I can see that they don’t even have the package yet to be sent.
I opened a PayPal dispute, let’s see how this goes, but I’m thinking of canceling my order…

Assefa Hanson
June 28, 2016
people thought that no invite system meant anything.. it doesnt all that matters and all that will ever matter is how much phones are produced, supply and demand that will never change
- balcobomber25
  June 28, 2016
  Yup the problem is a lot of these companies wait for component prices to drop a bit before they actually mass produce them. Nearly every company does it.

SoniC
June 28, 2016
NO shipping issues here in Germany. And I am not talking only about me but also about 3 of my friends who bought it too.
I bough it on 15.06, expected delivery was 23.06, actual delivery was 17.06!
My second friend bought it also on 15.06, same delivery and same actual delivery 17.06.
The third one bought it on the 23.06 and delivered today.
Fourth — the same, received theirs also today.
Seems to be UK/Ireland specific problem…. maybe due to the Brexit ? LOL.
EDIT: Just to add — this all was without express shipping!
This was honestly the FASTEST online buy/delivery we all have had yet (except going maybe directly to a shop).
- Sing&Speak Voice Club
  February 16, 2017
  Have you paid some extra fees for taxes/customs? Or just the price, which is stated on the website (from 439 euro)?

Tony
June 28, 2016
No problem in india!! Ordered 1 day after launch and got it delivered in 2 days 😀
- Tony
  June 28, 2016
Ricardo Alonso
June 28, 2016
Some people here in Chile already have the phone, I’m talking about the end of the world so maybe it’s just a problem with Europe or your ticket.
But I lose hope with them since 1+1 I won’t pay +50% just to have a phone that is not that good.
- balcobomber25
  June 28, 2016

Ulti
June 28, 2016
Also from the UK, ordered on the 16th and was promised dispatch on or before 25th but it never happened. Cancelled my order and used the $20 voucher to reorder the phone with expedited delivery haha. Let’s see if they will meet the new order’s delivery time – they quoted 04/07/16 dispatch and 09/07/16 delivery now.
Pumpino
June 28, 2016
I’m in Australia and so ordered from the Hong Kong section of the OP site and will use Borderlinx to forward on. I ordered yesterday and it shipped in less than 24 hours.
- Pumpino
  June 28, 2016

Alexander van Scherpenseel
June 29, 2016
Total differend experience for me… I ordered the OP3 on the 17th and got the phone on the 21st…. High speed delivery (without express). I must say the phone is awesome… your set backs will be gone when you receive it!
DR
June 29, 2016
maybe you should cancel it and order from this shop, they have it in stock and ship within 48 hours: http://shop.gizchina.com/oneplus/oneplus-3-64gb-rom-smartphone-829.html 😉

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