Back in April, Motorola finally took the wraps off its new flagship lineup that came in the form of Motorola Edge and Motorola Edge+. As far as the “flagship-pedigree” is concerned, the Edge+ was the real deal with its OLED waterfall 90Hz display and Snapdragon 865 SoC. The handset was quite an important step for Motorola after a long hiatus without flagships. The company has been focusing in mid-range and low-end devices for the past years. Now, however, it’s ready again to compete in the premium segment. Unfortunately, flagship devices involve a lot of expensive components, and if something doesn’t go as planned, the damage can be great. According to a recent report, the recently released Motorola Edge+ is already presenting screen issues.
A serious display issue affects a Motorola phone, once again
Back in the last month, a Motorola Edge+ owner posted on Motorola’s support forums about a display issue with the flagship. The users were seeing pretty serious purple spots around the edges of the display after using the phone for long periods of time. According to the report, the spots would disappear after letting the phone rest for a while, but they’d eventually come back again. After the original post, several users have reported the very same issue and the thread is now over 8 pages long. You can see how the problem is serious by checking the images below.
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Motorola flagships of the past have already suffered from screen issues due to the use of low-quality displays. The most common issue is the dreadful burn-in. However, in this case, apparently, the users are not suffering from a hardware issue, at least not for now. According to a Motorola forum admin, the company is addressing the issue and states that a software update will be coming to fix the purple dot issue. That software update started to reach Verizon units last week. The changelog mentions “improved display contrast and clarity”.
Apparently some Motorola Edge+ who have installed the update had the problem fixed. However, some users are still seeing the purple spots and green tinting after watching videos or using the phone for long periods. Even replacement phones are having the same issues for some.
A red light turned on for Motorola Edge+ owners
To make things worse, earlier today, Motorola’s forum admin posted another comment. According to him, the display issues “may be too advanced to be resolved” with a software update in some cases. In other words, the company believes that the update can fix the problem for some users, but not everyone. Users who still have the problem after the update are urged to exchange the phone immediately. So we are probably looking into a software issue that can permanently damage the display? kinda.
This is a major problem for users who have spent $1,000+ phone. We’ll surely be following it to see how Motorola will solve this case.
