Back in October 2019, Apple launched its third TWS earbuds offering dubbed AirPods Pro. The audio wearable was launched with noise cancellation with a price tag of $249. The Cupertino-based smartphone maker has now confirmed that few units of AirPods Pro are faulty and seem to have sound issues. It is worth noting that these faulty units are in a very small percentage of the company’s production. Apple has also informed that these affected units are manufactured before October 2020. This means that all the AirPods Pro that were sold so far would fall in this bracket.
Apple to replace faulty AirPods Pro with sound issues!
Apart from acknowledging the issue, the iPhone maker has announced that it will replace the faulty units completely free. Alternatively, the brand will also try to fix it if possible. If you’re wondering whether your AirPods Pro is faulty, then you should check for the following behaviors.
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- Crackling or static sounds that increase in loud environments, with exercise, or while talking on the phone
- Active Noise Cancellation not working properly. Issues such as loss of bass sound, increase in background sounds.
If your earbuds exhibit one or more of the above-mentioned behaviors, then you might be using the affected or faulty TWS earbuds. In that case, you should contact Apple for a possible replacement. Since this is the fault of the manufacturer’s end, the company will not charge you any service fees. Apple has already created a dedicated support page for this issue that you can visit by clicking here.
You will also find numerous service options on the page and can choose any one of them to get your wearable fixed or replaced. You can either find the authorized service provider or make an appointment at an Apple retail store. Alternatively, you can also contact Apple Support. It is also worth noting that there is no issue with the product’s case meaning the brand will only replace/fix the AirPods Pro (left, right or both).
There are a few things that you need to know about this replacement or free service program. Firstly, this Apple service program for AirPods Pro applies worldwide. Secondly, it will not extend the standard warranty coverage of the product. Lastly, the program covers affected AirPods Pro for 2 years after the first retail sale of the unit.
