Slack brings connection with external organizations in new update

Today, Slack officially announced that it will add a couple of new features to its app. According to the company, one of the upgrades will allow organizations to easily connect with people in external organizations. Before now, users can only connect with users within the same organization. However, the new update will change things a bit.

Presently, the Slack Connect Direct Messages is now available. This means that paid teams on Slack can send DMs to users outside their organization. In addition, the update will ensure that multiple organizations can link together. This linkage will create a private business network that will permit unified directories, channel discovery, and more.

Here are the details of the update

Send direct Slack messages in real-time:

This feature allows users to send messages on Slack directly. The two users do not need to be in the same organization or workspace. Simply send an invite to any partner, and start messaging. Of course, the other user will have to accept the invite before chatting can commence. The company said

“A salesperson can form a direct line of contact to prospects, or a customer service agent can triage an issue faster, without waiting for the other side to check their email. Soon, we’ll expand Slack Connect DM invitations to all teams, including those on free subscriptions”.

Protections from attacks:

According to the company, it is building an industry-standard malware protection and link scanning. With this feature, it will better protect users from phishing scams and spam. Thus, it is promising users automatic protection from the illegal activities of hackers.

Slack Connect Policies:

According to the app policies, only Admins will have the right to choose who will have access to Slack Connect. The company hopes to give Admins more control over what happens in the workspace. Admins will be able to control members’ behaviours especially those from partner organizations.

Slack private business network:

This update is not available for now, however, it will arrive in the near future. The company is working on a feature that will allow two or more organizations to create a private business network using Slack Connect.

Regarding Slack Connect, Ty Sbano, Chief Information Security, and Trust Officer, Sisense, said 

“With Slack Connect, you’re in an environment where you’re in control. You can review and audit interactions happening with the information, and all the files are also secured within your environment”.

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