In August this year, Apple launched a service plan for iPhone 12 and iPhone 12 Pro models. Apple has confirmed that a component on the handset module of these two phones may malfunction. This malfunction will cause a very small number of iPhone 12 and iPhone 12 Pro to have sound problems. The production date of the affected models is between October 2020 and April 2021. Specifically, when the handset of the mobile phone fails, the user will not hear the sound when making or receiving a call. If the problem occurs with these two phones, Apple and its authorized service providers will provide repair services for eligible devices free of charge.
According to a 9to5 Mac report, five months after Apple announced the recall of iPhone 12 and iPhone 12 Pro due to no sound problems in many regions, the company is now opening the same repair plan in the UAE. If you are a user in the UAE and encounter this problem, you can repair your iPhone 12/Pro for free at the Apple Store or authorized service provider.
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Free repairs for iPhone 12 / Pro in the UAE
According to the “Harry Times” report, Apple announced the recall of iPhone 12 and iPhone 12 Pro produced between October 2020 and April 2021 in the United Arab Emirates. The statement stated that
“Apple has confirmed that a very small proportion of iPhone 12 and iPhone 12 Pro devices may have sound problems due to a component on the handset module may malfunction. The affected devices are between October 2020 and April 2021. Produced between.”
Even if Apple announces this recall, it is not clear how many devices are affected by this issue. “Harry Times” reported that only iPhone 12 and iPhone 12 Pro have this problem. The mini and Pro Max models are not within the scope of service activities. Apple stated on its website that it may restrict or restrict repairs to the original country or region of purchase. This global Apple plan does not extend the standard warranty coverage of these smartphones. The plan covers only the regular and Pro model within two years of the first retail sale of the device.
It is a good thing that Apple has a plan for these devices in the Middle Eastern country. If you have any of these smartphones, you may be eligible for free repairs for the loss of sound issue. This offer is available in the UAE and a few other countries. Ensure that the date of production of your device is between October 2020 and April 2021.