Samsung Care Plus is an extended warranty program offered by Samsung for its range of products, including smartphones, tablets, and appliances. This service aims to provide peace of mind to customers by offering protection against accidental damage, mechanical breakdowns, and even theft or loss for certain devices. In this comprehensive guide, we will discuss everything you need to know about Samsung Care Plus, including its coverage, pricing, and how it compares to other protection plans available in the market.
Samsung Care Plus Overview
Samsung Care+ offers customers an easy and cost-effective way to protect their Samsung devices. With this service, customers can enjoy a convenient and quick repair or replacement process for their devices in case of any accidents, mechanical failures, or hardware issues. Samsung Care Plus is available for a wide range of Samsung devices, including the latest smartphones like the Samsung Galaxy S23, as well as other products like smart washing machines.
What Does Samsung Care Plus Cover?
Samsung Care Plus covers various types of damage that can occur during the regular use of a Samsung device, such as:
- Drop damage
- Spills and liquid damage
- Cracked screens
- Mechanical breakdowns and hardware failures
While not all repairs and replacements are free, Samsung Care+ provides significant discounts on repair costs and covers all shipping fees involved in the process.
It is important to note that there are some limitations on the number of claims you can make under Samsung Care Plus. Customers can request up to three repairs or replacements per year for their devices, with additional fees applicable for accidental damage claims.
Exclusions
There are certain situations and types of damage that Samsung Care Plus does not cover. Some of these include:
- Intentional damage or misuse
- Acts of God or natural disasters
- Loss and theft (unless subscribed to the Theft & Loss upgrade)
- Damage caused by modifications to the device
- Cosmetic damage
- Lack of reasonable care
Additionally, Samsung Care Plus does not cover chargers, accessories, or any damage caused by using non-Samsung products or services.
Samsung Care Plus with Theft & Loss
Samsung also offers an upgraded version of its protection plan called Samsung Care Plus with Theft & Loss. This plan includes all the benefits of the standard Samsung Care+, as well as coverage for the theft or loss of your device. This added protection can be especially useful for users who want complete peace of mind when it comes to their Samsung devices.
Pricing and Tiers
Samsung Care+ offers different pricing tiers based on the type of device you have. These tiers are designed to accommodate the varying costs of Samsung devices, with more expensive devices typically requiring higher monthly payments for coverage.
The following table provides an overview of the Samsung Care Plus pricing tiers for mobile devices:
Gizchina News of the week
| Device Tier | Pricing for Samsung Care+ (USD/month) | Pricing for Samsung Care+ with Theft & Loss (USD/month) | Devices |
| Tier 1 | $3 | $7.99 | A51, A51 5G, A52 5G, A53, XCover Pro |
| Tier 2 | $5 | $12.99 | Note 9, Note 10, GS 9, GS 9+, S10, S10e, S10 Lite, S20 FE, S21, S21 FE 5G, S22, A71 5G |
| Tier 3 | $8 | $16.99 | S10 5G, S10+, S20 5G, S20+, S20 Ultra 5G, S21+ 5G, S21 Ultra 5G, S22+, S22 Ultra, Note 10+, Note 10+ 5G, Note 20 5G, Note 20 Ultra 5G |
| Tier 4 | $11 | $17.99 | Galaxy Fold, Galaxy Fold 2 5G, Galaxy Z Flip, Galaxy Z Flip 5G |
For Samsung Care+ with Loss & Theft, the pricing structure is identical to the base plan for replacement and repairs. However, the fees for lost or stolen phones vary depending on the device tier, ranging from 499 for Tier 4 devices.
Samsung Care+ Essentials
Samsung also offers a more affordable plan called Samsung Care Plus Essentials, which covers only mechanical breakdowns. This plan requires a one-time purchase for two years of coverage and is available at the following prices:
- Tier 1: $19
- Tier 2: $39
- Tier 3: $59
- Tier 4: $89
Duration of Coverage
Samsung Care coverage lasts for up to 36 months, and customers can cancel their subscriptions at any time. Additionally, Samsung offers a 24-month plan with a single payment option, with prices ranging from 239, depending on the device tier. This option provides shorter coverage at a lower cost compared to the monthly subscription plan.
How to Enroll in Samsung Care Plus
There are several ways to enroll in Samsung Care Plus, depending on whether you have already purchased your device or are planning to buy one.
- If you are purchasing a new device, you can add Samsung Care Plus during the checkout process.
- If you already own a Samsung device, you can enroll in Samsung Care Plus through the Samsung Members app or the Samsung Care website. You will need your device’s IMEI number to register through the website.
Canceling Your Subscription
If you wish to cancel your Samsung Care Plus subscription, you can do so by:
- Calling 1-866-371-9051 (available 24/7)
- Visiting the My Subscriptions section on the Samsung website
- Sending an email to departmentc@asurion.com
If you cancel within 30 days of subscribing, you will receive a full refund.
Filing a Samsung Care+ Claim
To file a claim, call 1-866-371-9051 or visit Asurion.com/Samsung. After you submit your claim, you will receive instructions on the next steps to take.
Is Samsung Care Plus Worth It?
Deciding whether to enroll in Samsung Care+ depends on several factors, such as the value of your device, your usage habits, and your risk tolerance. Samsung Care Plus can be a worthwhile investment if you own an expensive Samsung device like the Galaxy S23 or a foldable phone, as the cost of repairs or replacements can be quite high without coverage.
However, if you own a budget Samsung device and take good care of it by using a protective case and screen protector, the additional cost of Samsung Care+ may not be necessary.
In any case, Samsung Care+ offers an affordable way to protect your Samsung devices and give you peace of mind, knowing that you are covered in case of accidents or mechanical issues.
