Microsoft Confirms a Printer Bug on Windows 11 & Windows 10 – see some workarounds

One of the particularities of modern Operating Systems is that’re always being updated with continuous support. This brings some benefits for example the inclusion of new features based on user’s feedback and also the bug fixes. In the past, users would have to deal with certain bugs, but now, these can be easily fixed with updates. Windows 11, as Microsoft’s latest and most advanced OS is constantly being updated with new features, but it is not totally free from bugs. Today, Microsoft has acknowledged a strange printer bug in Windows 11.

A Comprehensive Description About Windows 11’s Printer Bug

The printer bug detected by Microsoft is causing issues with the Print Spooler Service, printer drivers, and printer queues. Some time ago, users reported that non-HP devices running Win10 and Win11 systems would automatically install HP Smart apps through the Microsoft Store. Microsoft has now confirmed the issue, along with an issue where “printer names and icons may change automatically.”

According to Microsoft, the bug may cause the following issues:

• Some Windows 10 and Windows 11 devices automatically install the HP Smart app.
• Regardless of the printer manufacturer, the printers are renamed HP printers. Most are named HP LaserJet M101-M106, and the printer icon may also change.
• Double-clicking on the printer displays the on-screen error message “No tasks available for this page.”

As for the bug that changes the printer name, this is the only thing it does. Microsoft said that the bug does not affect the normal use of the printer. Microsoft also noted that since these symptoms are related to the automatic installation of HP Smart, Windows devices that cannot access the Microsoft Store are not expected to be affected by these issues. But unfortunately, Microsoft did not mention any workaround or temporary fix. Microsoft only said it is probing the issue with its partners and will provide an update as more information becomes available.

Affected platforms:

Client

• Win11 23H2
• Win11  22H2
• Win11 21H2
• Win10 22H2
• Win10 21H2
• Win10 1809
• Win10 1607
• Windows 10 Enterprise LTSC 2019
• Windows 10 Enterprise LTSC 2016
• Windows 10 Enterprise LTSC 2015 LTSB

Server

• Windows Server 2022
• Windows Server
• version 1809
• Windows Server 2019
• Windows Server 2016
• Windows Server 2012 R2
• Windows Server 2012

How to Deal With the Printer Bug? See Some of the Workarounds

These workarounds are very simple, direct, and straight to the point, they are not vague in any way. Just simply follow the steps listed below and your system will be fine. If it doesn’t work, then wait for Microsoft to release an official fix.

1. Print Spooler Service won’t stay running

Some users have reported that the Print Spooler Service won’t stay running in Windows 11, preventing them from printing. Microsoft has not provided an official fix for this issue, but some users have reported success with the following steps:

• Remove all printers and uninstall/reinstall printer software
• Update Windows and printer drivers
• Restart the Print Spooler Service in Services.msc
• Check for any stuck print jobs in the print queue and delete them
• Reset the printer to its default settings

2. Error 0x00000709 when adding printers

Another issue that some users have encountered is an error message (0x00000709) when trying to add printers from a print server. This is a known issue in Windows 11 22H2. Microsoft recommends setting the “Configure RPC Connection settings” GPO to “RPC over named pipes” to fix the issue.

3. Printer driver unavailable

Some users have reported that they are unable to install a new printer on their Windows 11 laptop, even though they were able to install a different printer. The error message they receive is “software driver unavailable.” Microsoft has not provided an official fix for this issue, but some users have reported success with the following steps:

• Uninstall and reinstall all printer software and drivers
• Reset the printer to its default settings
• Check for any stuck print jobs in the print queue and delete them
• Delete all drivers related to the printer from the print spooler
• Connect the PC with LAN and WIFI

4. Print queue issue

Some users have reported that the print queue in Windows 11 22H2 has become super big and is not showing as small lines as it used to. This issue is causing problems for users who need to change the media on certain items. Microsoft has not provided an official fix for this issue, but some users have reported success with the following steps:

• Go to the printer software and click the printer to see the normal print queue
• Restart the computer
• Reset the printer to its default settings

Final Words

Microsoft has acknowledged a strange printer bug in Windows 11 that is causing issues with the Print Spooler Service, printer drivers, and printer queues. While Microsoft has not provided official fixes for all of these issues, some users have reported success with various troubleshooting steps. If you are experiencing printer issues in Windows 11, try the steps outlined above or contact Microsoft support for further assistance. If you have tried any of the workarounds above, let us know your experience in the comment section below.

Author Bio

Efe Udin is a seasoned tech writer with over seven years of experience. He covers a wide range of topics in the tech industry from industry politics to mobile phone performance. From mobile phones to tablets, Efe has also kept a keen eye on the latest advancements and trends. He provides insightful analysis and reviews to inform and educate readers. Efe is very passionate about tech and covers interesting stories as well as offers solutions where possible.