Samsung has acknowledged a paint peeling issue affecting some of its Galaxy devices, especially the Z Fold 6. The company attributed the problem to the use of third-party chargers that were not grounded. But it has not ruled out the chance of a design flaw.
Samsung Recommends Using Official Chargers to Avoid Paint Peeling Issue on Galaxy Phones
Samsung has stated that the paint peeling issue is due to using high-speed third-party chargers that are not grounded. The company claims that these chargers can generate leakage currents. These can damage the protective coating on the paint, leading to delamination and melting.
As a solution, the company recommends using official Samsung chargers. The company asserts that this issue is more prevalent with cheaper chargers. Samsung further says that chargers adhering to the Qi standard should not pose a problem. However, to ensure optimal performance and protection, they continue to emphasize the use of their own chargers.
But the Users Are Not Happy with the Response
Many Samsung users have taken to social media platforms like Reddit to express their dissatisfaction with the company’s response. Several users argue that it is unfair to place the sole responsibility on consumers to prevent paint peeling. After all, the paint peeling issue has become a widespread problem.
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Moreover, some users have questioned Samsung’s decision to exclude a charger from the box. A charger in the box makes a lot of sense for devices as expensive as the Galaxy Z Fold 6. This practice often leads users to purchase cheaper third-party chargers. That can contribute to the paint peeling issue, as the company states.
While Samsung could be seen as encouraging users to buy more products to prevent damage to their expensive phones, it is important to note that any Qi-certified charger can be used without causing the problem.
But can you not use any other charger at all? Samsung has provided documentation suggesting that users hold their phones properly while charging to prevent paint peeling. This recommendation has drawn comparisons to Steve Jobs’ infamous advice to iPhone 4 users about holding their devices incorrectly.
It’s worth noting that this is not the first time paint peeling has been an issue with Samsung devices. There have been reports of similar problems with the Galaxy S23 and Tab S8. The increasing number of complaints about paint peeling has prompted the company to release detailed documentation on the likely causes and prevention methods.
