Huawei admits error, apologizes to users over controversial Lock Screen Ads

Crisis-hot hit phone maker Huawei got entangled in a fresh mess days ago when a number of users reported seeing Booking.com ads on the device’s lock screen. The firm in its initial response claimed it never and would send any ads on users lock screen, but has now backtracked.

The Chinese firm after accessing the issues at hand handed out an official statement earlier on Saturday. In its statement, the firm alluded to pushing out the ads from hotel booking site – Booking.com that flooded a number of users lock screen in the previous week. It further explained how you can remove it from your device, but failed to provide reasons why such ads appeared in the first place. It also apologized for the inconvenience caused by this and confirmed that “we have taken down those lock-screen images from our servers, so they should not be appearing on lock-screen interfaces.”

For affected devices, users will have to manually get rid of those images from their unit using the guidelines provided below;

Dear users, we thank you for your candid comments, we are sorry for the inconvenience caused to your experience.

Please kindly be informed that we have taken down those lock-screen images from our servers, as they should not be appearing on lock-screen interfaces.

For the image/s already downloaded to your phone, you may delete as per following:

1) When the image appears on the screen, slide up from the bottom edge of the screen, and the operation toolbar appears;

2) Click the “Delete” button and click “Remove” in the confirmation box which pops up.

We will continue to improve our services and brings you excellent user experience.

Based on reports, the ads only seems limited to a number of Huawei phones including the Huawei P30 Pro, P20 series, and Honor10.